![]() I’m more mad at Max than Roku but Max doesn’t have this same kind of forum for problem solving & venting. now watch anything it should launch w off for subtitles. open same show/movie you watched on mobile it shouldn’t show subtitles anymore. click the cc in the upper right corner and turn to off. Can you please exert some quality control over the apps/channels supplied on your products? log into the HBO max app on your mobile device. But still did not work had to do it manually for every show I was watching. In fact I have NEVER had any trouble with HBO Max CC and I want into settings and it said they were off so i clicked them back on. It will show you whether HBO Max is having a. The first step you should take is to check Downdetector. Check HBO’s Server Status If the HBO Max servers are down, the streaming service might not behave as expected. Whatever the cause, you can take steps to get them back on screen (and appear like they’re supposed to). When I hit volume or pause a movie, subtitles are there, but once I play they disappear. HBO Max app is the latest from the Play Store. It has had severe issues since its launch in May. I was so frustrated as EVERYTIME I paused it subtitles would stop and had to rewind to the beginning. Maybe the subtitles are out of sync, or they aren’t appearing. Subtitles dont work on a TCL 55' TV with Android 9. To ask why Roku isn’t moderating the dumpster fire that this new Max app is. I’ve checked for updates, signed out/in, uninstalled/reinstalled).ģ. (Captions are turned on every place possible. To see if anyone has any suggested fixes. They say, “No worries” over & over, tell me to clear my cache & try a private browsing window which doesn’t even apply to Roku. They work fine in every other streaming channel. They’re also turned on in my Roku settings. Yes, they’re turned on in my Max settings. The exact steps to get to the HBO Maxs cache settings may vary slightly depending upon which Android phone you have, but this should get you there on most devices: 1. Use the on-screen options to select and enable your closed caption preferences. Select System Preferences or Device Preferences. Press the HOME button, then select Settings. ![]() Press the Quick settings button, then select Settings. They abruptly stopped working within the Max app. Refer to your TV manuals for model-specific information. I need closed captions in order to watch tv. ![]() ![]() But your suggestion was extremely helpful! Thank you again.I don’t hear well. Hopefully the ATV HBO app will get the same version soon. There is an iOS App Store update but on the Apple TV App Store it shows my version as being the current. In this guide, we will show you how to fix subtitles and closed captions if they are not working on HBO Max. I checked for a possible HBO Max app update thinking it might possibly deal with this. I also checked the remote function in control center on my phone and that actually has that little icon, whatever it is, right there on the screen and just tapping it turns captions off or on, even simpler. Completely reinstalling the app will fix these. Often, a botched installation or update will cause glitches that can't be explained. If you are and the problem continues to persist, uninstall the app and reinstall it. I was using the ATV remote when doing this. When I attempt to download a movie it gets stuck at Analyzing audio & subtitles information and behind says 'Cant Play Title Make sure your browser is not in private browsing mode.' It also appears other people are having the same issue on the DVDFab forum and at the time of writing there is no known fix/solution (Edit: They just released a. First, make sure you're using the latest version of HBO Max. Why they were on to begin with I don’t know, it’s only been just recently that I’ve run into this and only in HBO. Navigated to the first one that looks like a tiny keyboard to me and that brought up all the caption options and I was able to turn them off there. Click to expand.Thank you, thank you! It required starting the movie again and then tapping but that only brings up a progress bar but I saw those 2 icons above the bar at the far right.
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