When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This keypad system is faulty and cannot be repaired.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. This same product has registered complaints against them multiple times. I have never heard back from the company. I then sent a 3rd email on March 15th with the information attached once again. I then sent a 2nd email on February 26th with the same information. I called the phone number again and received the same message six days later. I sent the info by Email on February 20th as instructed. The message instructed to include my receipt and other info from the product. I called the company on their support phone number on February 19th and got a message that they are not taking calls and to contact them over email. The battery was changed in the lock and no change. Half of the buttons on the keypad do not work. On February 18th 2021 (only 4 months after purchase) the electronic keypad for the safe failed. The safe comes with a electronic lock keypad system. I purchased a new Winchester Firearms safe (Product # *******) from Tractor Supply Company on November 4th 2020. I hope you can help improve correspondence with this company.Thank you,******************* But I am more concerned because of two primary concerns: 1) According to online reviews, this company is notorious for weak and delayed customer service and 2) I am nearing the close of the window to be able to return the product to the retailer, which I'd prefer not to do due to the size of the product. I have not attempted to contact the company because I was directed in the original form from ********************, to not attempt to contact the company for an update because "it will only slow things down." I realize it has been just seven days since receiving any correspondence but even at that it seems excessive to not receive any updates or simply the replacement parts to make it right. I replied with the requested information a few hours later on the same day.I have not received a response since. Two days later on 1/16/23, I received an email response from an unknown staff member asking me to confirm the battery type and dates printed on each batteries. ![]() I changed batteries but was met with the same issue.On that same day, I contacted customer service and received a reply the following day (1/24/23) from ***************************** who directed me to complete a form, which I completed and submitted. I was in the process of entering the six-digit code when the keypad stopped responding and hasn't worked since. Four days later on 1/23/23, the locking mechanism (digital keypad) stopped functioning. 24 hours a day, 7 days a week. This Fax number is for parts orders only.On 1/19/23 I purchased a Winchester TS25-45 safe from Tractor Supply in ****************, **. We realize that most people do not use faxes, so please feel free to call. If you have access to a FAX machine you may then fax it to our Toll-Free Fax Number: 1-80. Print out the form and fill it out completely. If you wish to place a parts order use the Parts Order Form located below. To contact the parts department call: 1-80 ![]() For products not listed in the Gun Parts Price List, links go to the Obsolete Parts and Service Listing. ![]() MANY WINCHESTER FIREARMS ARE CONSIDERED OBSOLETE AND NO SCHEMATIC OR PARTS LIST IS PROVIDED OR AVAILABLE. All prices are subject to change without notice. Shipping and handling are in addition to the listed prices. All parts prices are in Suggested Retail (U.S. These include historic price lists which may not be current for pricing on individual parts. Listed are several links to parts lists and schematics for Winchester firearms.
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